I have long been considering joining the Comcast Haters club, but now consider me an official member.
It’s not bad enough that I have to pay these jerks almost $200 a freaking month, (not to mention the other $120 bucks my fiance pays) and that my service goes out all the time, (modem failed, weak signal, both in the past month) but do I really have to deal with their shoddy, rude and incompetent customer service people too?
Me: “My channels were out for days at a time because of the weak signal. Can I get a service credit?”
Anthony in the South Bay Comcast office: “There’s no refunds for that. You don’t have a work order for that.”
Me: “Can I speak with your manager?”
Anthony in the South Bay Comcast office: “There’s no manager.”
Me: “Really? I find that hard to believe”
Anthony in the South Bay Comcast office: “Well, there might be one wandering around… no, he’s not here right now.”
WTF, Comcast. You really do suck, as the internet well knows:Check out a Google search for [Comcast sucks]. Or join the Comcast haters group on Facebook.
Oh, and your commercials suck too. Really badly.
Update: After emailing comcast-cares (see comments) I was refunded for an entire month’s service. Thanks, Comcast. You gotta respect that they’re trying, even though some of their front-line customer service reps are still pretty bad.
I apologize for the experience.
What was the phone number you called to get a hold of the Comcast rep? Also, I would like to have a technician look into your intermittent service. If it’s okay with you, will you please send me the phone number on the account so that I can assist further?
Thanks for providing the opportunity to assist!
Mark C.
Comcast Corp.
We_Can_help@cable.comcast.com
I am sorry that you had to go through that.
Please allow me to assist. If you don’t mind sending me the phone number on the account, I’ll be sure to reach out to my contacts regarding the credit.
Most importantly, I would like to have a tech take a look at the wiring. There may be a faulty wiring/equipment that is causing your service to work intermittently.
Thanks for providing the opportunity to assist!
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com